aq66 Privacy Policy — Your Information Is Our Responsibility
How your personal information is collected, used, and protected — explained with complete transparency in this policy.
Scope of Data Collection
aq66 collects only the information necessary to operate our services safely and effectively. We collect two types of information:
Information You Provide Directly
- Full name and username
- Email address
- Mobile number
- Date of birth (for age verification)
- Payment information (bKash, Nagad, Rocket, bank account)
- Identity verification documents (KYC process)
Information Collected Automatically
- IP address and device information
- Browser type and version
- Session time and page visit history
- Cookie and local storage data
- Gaming history and transaction records
- Referral source and click path
Purpose of Data Use
We have specific and lawful purposes for collecting your information. aq66 never uses your information for unnecessary purposes.
- Verifying identity for account registration and management.
- Completing financial transactions securely — processing deposits and withdrawals.
- Preventing fraud, money laundering, and unauthorized access.
- Verifying age to keep those under 21 away from our services.
- Providing customer service and support.
- Improving platform performance and adding new features.
- Meeting legal obligations and responding to requests from regulatory authorities.
- Implementing responsible gambling policies and supporting users in difficulty.
Important: We do not sell your personal information to any third party, and we do not share it for marketing or advertising purposes. The security and privacy of your information is aq66's highest priority.
Data Storage and Protection
aq66 uses high-standard security technology to protect your information. All data stored on our servers and databases is encrypted.
🔐 Technical Protection
- SSL/TLS encryption (HTTPS connection)
- Encrypted database storage
- Two-factor authentication (2FA)
- Regular security audits and monitoring
- Firewall and intrusion detection systems
🏛️ Administrative Protection
- Least privilege staff access policy
- Regular security training for staff
- Rapid response plan for data breach incidents
- Confidentiality agreements with third-party partners
Your information is not stored beyond the time it is needed. After an account is closed, certain information may be retained for a limited period as required by legal obligations, then securely deleted.
Cookies and Tracking Technology
The aq66 website uses cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.
Cookie Types and Usage
- Essential cookies: For maintaining login sessions and security verification — these cannot be disabled.
- Functional cookies: For language preferences, theme settings, and personalized experience.
- Analytics cookies: For analyzing user behavior and improving the platform — you may decline these.
You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some core functionality of the aq66 platform.
Sharing Data with Third Parties
aq66 never transfers your information to third parties unnecessarily or without authorization. Information may only be shared in the limited circumstances below:
- Payment processors: The minimum financial information needed to complete bKash, Nagad, Rocket, or bank transfers is shared with payment providers. These organizations are governed by their own privacy policies.
- Legal obligations: Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable law.
- Technology partners: Limited information may be shared with technology service providers required to operate the platform, under appropriate confidentiality agreements.
- Fraud prevention: The minimum necessary information may be exchanged with security partners to detect suspicious activity.
Outside the cases above, aq66 does not transfer your personal information to any advertising network, data broker, or any third party for commercial purposes.
Your Rights and Controls
As a user of aq66, you have specific rights over your own information.
Right of Access
You can find out what information we hold about you and request a copy of that information.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected or updated.
Right to Erasure
Where there is no legal obligation to retain it, you can request that your personal information be deleted.
Right to Object to Processing
You can object to and restrict the processing of your information for specific purposes.
Right to Portability
You can request your information in a structured, machine-readable format.
Right to Withdraw Consent
Any permission granted on the basis of consent can be withdrawn at any time.
To exercise these rights, send an email to [email protected]. We will do our best to respond as quickly as possible.
Protection of Minors
aq66 is a 21+ platform. We do not intentionally collect information from anyone under the age of 21. Age verification is a mandatory step during account registration.
If we ever become aware that someone under 21 is using our platform, that account will be closed immediately and all collected information will be deleted. If you believe a minor is using our platform, please contact us at [email protected].
Security of Payment Information
bKash, Nagad, Rocket, and bank transfers are used to complete transactions on the aq66 platform. We take special precautions to protect your financial information.
- All payment-related information is protected with industry-standard encryption.
- Full card numbers or mobile banking PINs are never stored on our servers.
- Transaction history is kept solely for fraud prevention and account verification purposes.
- Suspicious transactions are automatically monitored and additional verification may be requested when needed.
Responsible Gaming and Data Use
aq66 is firmly committed to responsible gaming. To support this, we may analyze data about your gaming behavior.
The Role of Data in Responsible Gaming
- Behavioral analysis to identify problematic gaming patterns.
- Fulfilling requests from users who choose to self-exclude.
- Setting and enforcing deposit limits.
- Ensuring users can take gaming breaks.
This use of data is conducted entirely for the benefit of users. To learn more, visit our Responsible Gaming page.
Policy Changes and Updates
aq66 may update this privacy policy when needed. For any significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a notice on screen when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
Continuing to use the platform after a policy change means you have accepted the new policy. If you do not agree to a change, contact us at [email protected].
International Data Transfers
Some of our technology partners involved in delivering aq66's services may be located in different countries. Where your information may be processed outside Bangladesh, we ensure that:
- The relevant partner maintains adequate data protection standards.
- Appropriate contractual safeguards are in place for data transfers.
- Only the minimum necessary information is processed on foreign servers.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact the aq66 support team through the channels listed below.
Privacy Inquiries
Email: [email protected]
Support hours: 7 days a week, 24 hours a day — in Bengali and English
Live chat: Available after logging in to the platform